Complaints procedure

Please take incident reports to the Ops Help Desk, Registration, or via the #listeners channel in Discord. Contact them as soon as you can if a situation arises. The complaint will be heard, in confidence, in a private place by a member of the Listening Team, and an appropriate response agreed upon with the complainant.

If you need to speak with the Listening Team directly, call: +44 7388 430 090 (or have someone from the Ops Help Desk call for you – you do not have to explain).

If a complaint is received about a committee member that cannot be resolved on the ground it will be referred to an Ombudsman/team made up of representatives from previous convention committees.

If you report a serious criminal matter, please be aware that we may be obliged to contact the police. We would, however, take into account any concerns you may have around involving them. We will consult you before any action is taken.

The committee reserves the right to take such actions as it feels appropriate where any individual or group is found to have breached the convention’s Code of Conduct. These actions may include but are not limited to:

  • Talking with all parties involved and attempting to mediate a solution.
  • Issuing verbal warnings.
  • Revoking memberships and requiring that the person(s) leave the event (this includes virtual participation of any kind).
  • Involving hotel or facility staff, security or police.

Although we consider our members and attendees to be sensible and responsible people, we recognise that issues related to this Code may still arise.

We will deal with any issues as promptly, efficiently, and fairly as possible, maintaining confidentiality at all times.

The standard of judgement in these matters is the “reasonable person” standard as applied by the designated committee members. Attempts to “rules lawyer” the Code of Conduct will be seen as a sign of bad faith.

Do you have feedback?

If you have any feedback on the procedure, email